Author

Mohamed Zaky

Deputy Director Cambridge Service Alliance - Cited by 4,337 - Customer experience - Machine Learning - Natural Language Processing - data driven business model - digital service transformation

Biography

Dr. Mohamed Zaky is currently working in Forestry and Wood Technology Department, Faculty of Agriculture, Egypt. He has published numerous research papers and articles in reputed journals and has various other achievements in the related studies. He has extended his valuable service towards the scientific community with his extensive research work. 
Title
Cited by
Year
Customer experience challenges: bringing together digital, physical and social realms
R Bolton, J McColl-Kennedy, L Cheung, A Gallan, C Orsingher, L Witell, ...Journal of Service Management 29 (5), 2018201
726
2018
Capturing value from big data–a taxonomy of data-driven business models used by start-up firms
PM Hartmann, M Zaki, N Feldmann, A NeelyInternational Journal of Operations & Production Management 36 (10), 1382-1406, 2016201
500
2016
Digital business transformation and strategy: What do we know so far
MH Ismail, M Khater, M ZakiCambridge Service Alliance 10 (1), 1-35, 2017201
376
2017
Gaining customer experience insights that matter
JR McColl-Kennedy, M Zaki, KN Lemon, F Urmetzer, A NeelyJournal of service research 22 (1), 8-26, 2019201
281
2019
Uncertainty in neural networks: Approximately Bayesian ensembling
T Pearce, F Leibfried, A Brintrup, M Zaki, A NeelyInternational Conference on Artificial Intelligence and Statistics, 234-244, 2020235202
235
2020
High-quality prediction intervals for deep learning: A distribution-free, ensembled approach
T Pearce, A Brintrup, M Zaki, A NeelyInternational conference on machine learning, 4075-4084, 2018201
233
2018
Customer experience management in the age of big data analytics: A strategic framework
M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ...Journal of Business Research 116, 356-365, 2020202
225
2020
Digital transformation: harnessing digital technologies for the next generation of services
M ZakiJournal of Services Marketing 33 (4), 429-435, 2019201
203
2019
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...Journal of Services Marketing 31 (2), -160, 2017201
148
2017
Product‐service systems evolution in the era of Industry 4.0
P Gaiardelli, G Pezzotta, A Rondini, D Romero, F Jarrahi, M Bertoni, ...Service Business, 2021202
81
2021
The fallacy of the net promoter score: Customer loyalty predictive model
M Zaki, D Kandeil, A Neely, JR McColl-KennedyCambridge Service Alliance 10, 1-25, 2016201
77
2016
How can hackathons accelerate corporate innovation?
M Flores, M Golob, D Maklin, M Herrera, C Tucci, A Al-Ashaab, L Williams, ...Advances in Production Management Systems. Production Management for Data …, 2018201
54
2018
Expressive priors in Bayesian neural networks: Kernel combinations and periodic functions
T Pearce, R Tsuchida, M Zaki, A Brintrup, A NeelyUncertainty in artificial intelligence, 134-144, 2020202
50
2020
More than a feeling? Toward a theory of customer delight
A Parasuraman, J Ball, L Aksoy, TL Keiningham, M ZakiJournal of Service Management 32 (1), 1-26, 2021202
46
2021
Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective
M Zaki, B Theodoulidis, P Shapira, A Neely, M Friedrich TepelProduction Planning & Control 30 (7), 568-581, 2019201
39
2019
Customer Experience Analytics: Dynamic Customer-Centric Model
M Zaki, A NeelyHandbook of service science, Paul P. Maglio and Cheryl A. Kieliszewski and …, 2018201
31
2018
Text mining analysis roadmap (TMAR) for service research
M Zaki, JR McColl-KennedyJournal of Services Marketing 34 (1), -47, 2020202
30
2020
Bayesian inference with anchored ensembles of neural networks, and application to exploration in reinforcement learning
T Pearce, N Anastassacos, M Zaki, A NeelyarXiv preprint arXiv:1805.11324, 2018201
22
2018
An Examination of Not-For-Profit Stakeholder Networks for Relationship Management: A Small-Scale Analysis on Social Media
J Wyllie, B Lucas, J Carlson, B Kitchens, B Kozary, M ZakiPLoS ONE 11 (10), 2016201
21
2016
Transforming the construction sector: An institutional complexity perspective
K Oti-Sarpong, E Parn, G Burgess, M ZakiConstruction Innovation, 2021202
19
2021

Referred From: https://scholar.google.co.in/citations?hl=en&user=75YwWu4AAAAJ

Cited by
Citations 4337
h-index 22
i10-index 35
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